16.06.2011 MASERATI'S QATAR AGENT HONOURED AS AFTERSALES IMPORTER OF THE YEAR

ALFARDAN SPORTS MOTORS QATAR

Alfardan Sports Motors - the importer of Maserati in Qatar - has been honoured as the 2010 Maserati Aftersales Importer of the Year. Alfardan was chosen by Maserati Middle East and Africa Regional Office.

Alfardan Sports Motors - the official importer of Maserati in Qatar - has been honoured as the 2010 Maserati Aftersales Importer of the Year. Alfardan was chosen by Maserati Middle East and Africa Regional Office.

The accolade is awarded after an annual review of performance, proficiency and service of the aftersales teams of Maserati across the MEA region. This is the third consecutive year Alfardan has been picked for the award.

Charly Dagher, aftersales manager of Alfardan Sports Motors Company, received the award from Vito Caputo, regional aftersales manager for Maserati Middle East & Africa.

“Our continued recognition as the leading Maserati aftersales team in the region is a testament to the quality of the work and the commitment to the Maserati brand Alfardan Sports Motors has,” said Mohamed Kandeel, general manager of Alfardan Sports Motors. “The significance of us being awarded this accolade three years running is a testament to the fact that we are dedicated to delivering a service based on quality and class, and we will continue to do so.”

In addition to high customer satisfaction records, the criterion upon which Maserati gave the award included an assessment of each importer’s aesthetic compliance to the corporate identity of their premises both internally and externally. Each importer’s warranty parts control, safety and service campaigns were also evaluated, as well as an assessment of the availability of required tools and equipment, their storage quality and the total stock value available at the service centre.

Kandeel added: “All of what we do and continue to achieve here is due to our dedicated certified service advisers and trained technician teams. Our consistently high customer satisfaction approval is evidence of our employees’ commitment to providing a fast yet quality service at the Service Centre of Alfardan Sports Motors.”

 

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